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Privacy Policy
888 Casino holds licences from the Gibraltar Gambling Commissioner (RGL No. 112), the UK Gambling Commission (No. 039028-R-319297-013), the Malta Gaming Authority (MGA/B2C/543/2018), and the Alderney Gambling Control Commission.
Information we may collect
When a player uses 888 Casino, we may collect information provided directly by the player, information created through use of the website and information supplied by service providers or other permitted sources. The information collected depends on the services used, the account activity involved and the checks that may be required.
Account and contact information
This may include a player’s name, date of birth, residential details, contact details, username, account credentials, preferences and records of communications with customer support. We may also receive information about responsible gaming settings, account requests and other choices made through the player account.
Verification information
To confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and details needed to identify unusual or potentially fraudulent activity. Verification information is handled for checking and compliance purposes and should be provided only through the approved channels made available on the website.
Payment and transaction records
We may handle records relating to deposits, withdrawals, payments, refunds, account balances and gaming transactions. Payment providers may process payment details on our behalf or independently under their own privacy notices. We may retain transaction references and other relevant records so that payments can be completed, account activity can be reviewed, disputes can be managed and legal or regulatory duties can be met.
Device, technical and usage data
When a player visits or uses the website, we may collect technical information such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, referral information, pages viewed, access times and interactions with website features. We may also collect information about connection errors, performance and security events. This information helps us operate, protect and improve the website.
Information from third parties
Depending on the circumstances, information may be received from payment providers, identity verification services, fraud prevention services, technology providers, advertising partners or other parties that assist with operating the website. We may combine this information with information already held about a player where this is reasonably necessary for the purposes described in this policy.
How and why we use information
Personal information may be used to provide, administer and improve the services offered through 888 Casino. We seek to use only information that is relevant to the purpose for which it is handled and to limit access to people and providers who need it for their work.
- Create, maintain and administer player accounts.
- Process deposits, withdrawals and other account transactions.
- Confirm identity, age, account ownership and eligibility.
- Carry out security, anti-fraud, anti-money-laundering and risk checks where required.
- Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
- Provide customer support, respond to enquiries and manage complaints or disputes.
- Maintain accurate records and meet applicable legal, compliance and reporting obligations.
- Apply responsible gaming measures and support account-related safety controls.
- Operate, troubleshoot, secure and improve the website, systems and services.
- Understand general usage patterns and improve website content, performance and user experience.
- Send service messages, account notices, security alerts and other essential communications.
- Send promotional or marketing communications where permitted and where the player has agreed to receive them, subject to available preferences and applicable requirements.
We may use automated tools to help identify security risks, unusual activity or potential misuse. These tools may support reviews, but additional checks or human assessment may be used where appropriate. Players should not attempt to provide false, misleading or incomplete information, as this may affect the ability to operate or verify an account.
Sharing information
Information may be shared with carefully selected service providers that support hosting, technology, payments, identity checks, fraud prevention, customer support, communications, analytics, security and other essential functions. Information may also be disclosed where necessary to comply with a lawful request, protect the website or its users, investigate suspected wrongdoing, enforce applicable terms, or protect rights and safety.
Service providers may handle information in Australia or another country, depending on the systems and services used. Where information is transferred or accessed across borders, reasonable steps are taken to support appropriate protection and lawful handling. We do not sell player personal information as a general business practice.
Cookies, security and retention
Cookies and similar technologies
888 Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account security, understand website usage and improve content or services. Some cookies are necessary for essential features, while others may assist with analytics, personalisation or marketing. The information collected through these technologies may be linked with technical or account information where appropriate.
Players can manage or restrict cookies through their browser settings. Disabling or deleting cookies may affect the availability or performance of some website features, including features needed to sign in or use an account. Browser controls may vary, so players should check the settings and help information for their chosen browser.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure connections, authentication processes and staff or supplier confidentiality requirements. No website, system or transmission method can be guaranteed to be completely secure. Players should use strong, unique account credentials, keep them confidential and contact support promptly if they believe an account or device has been compromised.
How long information is kept
Personal information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute handling, security, business records and legal or compliance requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your choices and data rights
Depending on the circumstances and applicable requirements, players may have rights in relation to their personal information. These rights can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, requesting deletion of information, and withdrawing consent to marketing communications. A request may need to be verified before it is completed to help protect the account and personal information.
How to make a request
For privacy questions or to exercise data rights, contact support@888casino-online.best. Please explain the request clearly and include enough information for us to understand what assistance is needed. Do not send unnecessary payment details, passwords or sensitive documents by ordinary email. We may ask for additional information through a safer process where identity or account ownership needs to be confirmed.
A request to delete information may not apply to every record. Information may need to be retained where it is required for legal, security, fraud prevention, dispute resolution, transaction records or other legitimate purposes. If information is retained, we will seek to limit its use to the reason it must be kept.
Marketing choices
Players can withdraw consent to marketing by contacting support@888casino-online.best or by using an unsubscribe option included in a marketing message where available. Stopping marketing messages does not stop essential service communications, such as account, security, transaction or policy notices. Marketing preferences may take a reasonable time to update across all systems.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use the services after a material change.